How Shopiz Store Turned Conversations into ₹57,000 in Sales with Angle

A premium tech and lifestyle store based in Kerala, India, Shopiz Store is known for its sleek phone cases, accessories, and gadgets that blend protection with personality. With over a thousand products, they've built a loyal customer base of shoppers who care about both design and quality.

As their online store grew, so did customer questions — about compatibility, colors, delivery, and returns. Their small support team was spending hours answering the same questions again and again.

That's when they brought in Angle.

From Repetitive Chats to Smart Conversations

Angle connected directly to their Shopify store and learned everything — from product details to policies, from return processes to festive campaigns.

In just minutes, the AI assistant became an active member of their sales team, ready to talk with shoppers in plain language.

Customers started asking things like:

• "Case for iPhone 15 Pro Max, matte black?"
• "Do you have magnetic cases for Samsung S24?"
• "Can I return if I don't like the color?"
• "Is it waterproof?"

Angle understood them all. It replied instantly, suggested the right products, and even answered questions about shipping, refunds, and ongoing offers.

It wasn't just support — it was sales, conversation by conversation.

Engaging Shoppers, Effortlessly

Here's what Angle delivered for Shopiz Store:

Angle helped Shopiz turn curiosity into clarity — and clarity into conversions. Even during high-traffic moments like festive sales or product launches, every visitor received instant, helpful replies that felt human, not robotic.

A Smarter Support System

The team connected over ten FAQs directly from their store — everything from shipping to refund policies. Angle now answers these instantly, saving hours of manual chat time each day and letting the team focus on marketing and growth.

They even used Angle's Knowledge Base articles to teach the chatbot seasonal content like:

"🎉 Celebrate Diwali: Your Festive Shopping Guide!"

This turned their AI into not just a support tool, but a true brand voice that adapts to campaigns.

The Impact

Since adopting Angle, Shopiz Store has:

1. Dramatically increased shopper engagement — 3,758 unique shoppers engaged through smart, automated conversations.

2. Reduced manual support time — ten-plus FAQs handled instantly, freeing the team to focus on growth.

3. Improved add-to-cart actions and conversions — 484 product views and 45 add-to-cart events initiated directly through chat.

4. Built a consistent, always-available AI assistant — one that sells as well as it supports, around the clock.

What the Team Said

We added Angle to help customers find the right phone case without needing us to step in, and it's been amazing.

Shoppers can just type things like "clear iPhone 15 case" or "rugged Galaxy S24 case", and Angle instantly understands and shows the right products.

It also takes care of repetitive tasks like answering shipping or return questions, so our team can focus on bigger things.

For a store like ours with lots of similar-looking SKUs, Angle saves time, reduces support load, and makes the shopping experience smoother for both us and our customers.

Key Takeaways

1. Accessory shoppers need instant compatibility answers — Angle understands natural queries like "magnetic case for Samsung S24" and surfaces the right product immediately.

2. AI chat turns repetitive support into automated sales — for a store with hundreds of similar SKUs, guiding shoppers to the exact right product is the difference between a bounce and a sale.

3. Seasonal campaigns work even better with AI — Shopiz used Angle's Knowledge Base to push Diwali promotions through chat, turning support into a marketing channel.

4. Small teams can deliver big-store experiences — Angle gave Shopiz Store an always-on sales assistant without adding headcount.